Comfort you can Feel Service you can trust

Modern Air Pty Ltd

ABN: 35 646 419 203
ARC Licence: AU54990
Postal Address: PO Box 79, Roseworthy, Adelaide SA 5371

1. General

These Terms & Conditions apply to all work carried out by Modern Air Pty Ltd (“Modern Air”, “we”, “us” or “our”) for residential and commercial customers (“you” or “the customer”) in relation to air conditioning, heating and refrigeration services.

2. Quotes & Pricing

• Quotes are generally provided free of charge and are valid for 30 days unless stated otherwise.
• All prices are in Australian dollars and may be subject to change where supplier pricing or site conditions vary.
• Any additional work requested or required outside the original scope will be discussed with you and quoted before proceeding.

3. Booking & Access

• You are responsible for providing safe, reasonable access to the property and equipment.
• If we are unable to carry out the work due to access, safety or site issues, a call-out or minimum charge may apply.

4. Payment Terms

• Payment terms will be specified on your invoice and may include progress payments for larger projects.
• We reserve the right to charge interest or recovery costs on overdue accounts.

5. Parts, Equipment & Warranties

• We use reputable brands and components suitable for the application.
• Manufacturer warranties apply to supplied equipment, subject to their terms and conditions.
• Our workmanship warranty will be advised at the time of quoting and may vary depending on the scope of work.

6. Service, Maintenance & System Condition

• On existing systems, we will take care but cannot guarantee performance or lifespan of older or poorly maintained equipment.
• Any defects, safety issues or non-compliant installations found will be reported to you, along with recommended actions.

7. Liability

• To the maximum extent permitted by law, our liability is limited to the rectification of work or the value of the services provided.
• We are not responsible for indirect or consequential loss, such as loss of stock, business interruption or lost profit, unless required by law.

8. Compliance & Licensing

Modern Air operates under the required licences and regulations for refrigeration and air conditioning work in Australia, including ARCtick certification. All work is carried out in line with applicable standards and regulations at the time of service.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in place at the time of your booking or quote will apply to that work.

10. Contact

For any questions about these Terms & Conditions, please contact us at
accounts@modernair.com.au or call 0427 713 562.

Modern Air Pty Ltd respects your privacy and is committed to protecting your personal information.

1. What Information We Collect

We may collect the following types of information when you contact us or use our services:

• Name and contact details (phone number, email address, postal address).
• Property or site details relevant to providing quotes, installation, servicing or repairs.
• Communication history, such as emails or enquiry form submissions.
• Billing and payment information where required for invoicing.

2. How We Collect Information

• When you submit an enquiry via our website contact form or external booking/enquiry links.
• When you call, email or otherwise communicate with us directly.
• During site visits, inspections and service calls.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes.
• Schedule and carry out installations, servicing and repairs.
• Issue invoices and process payments.
• Maintain records of work completed for warranty and compliance purposes.
• Communicate important updates about booked work or safety issues.

4. Sharing of Information

We do not sell your personal information. We may share limited information with:

• Trusted suppliers or subcontractors where needed to complete agreed work.
• Our accountant or professional advisors, for business and compliance purposes.
• Regulatory bodies where required by law (for example, in relation to licensing or safety).

5. Storage & Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access or disclosure. This includes the use of secure systems, passwords and restricted access to records.

6. Website Forms & Email

When you submit our online contact form, the details you enter are sent to us via email and may be stored in our systems so we can respond and keep a record of your enquiry. We recommend you do not send sensitive information via standard email.

7. Third-Party Services

Our website may include links to third-party services (for example, external quote or booking platforms, or social media). These services have their own privacy policies, and we encourage you to review them before providing personal information via those platforms.

8. Accessing or Updating Your Information

You may contact us to request access to, or correction of, the personal information we hold about you, subject to any legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website or by request.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:
accounts@modernair.com.au or call 0427 713 562.